Terms & Conditions

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Privacy Policy

 

GloveBrand LTD, we take privacy very seriously. The below policy will explain how we use your information to ensure you and your orders are dealt with giving you the best customer service we can offer.

Privacy Policy covers

We put you, the customer first. We offer transparency in how we collect, use and protect your details.

What we collect and why

 

To supply goods, we ask for certain details/ Data to enable us to deliver as a company in the completion of orders.

Data we collect for customers and their orders is accessible by GloveBrand, to complete orders in an appropriate manner.

Details/ Data - we collect and hold:

1. Name of the person who conducts business with us, including the shipping contact name.

2. Name of the person responsible for paying invoices (if different from your above).

3. Address/es, including billing and shipping address/es.

4. Telephone number/s, including shipping contact telephone number/s

5. email address/es, including when consent is given, the delivery email address.

Delivery email addresses, mobile telephone numbers will be entered on delivery instructions as these are used by our courier networks to inform you when your delivery may be expected.

Where orders are placed on account we keep the following necessary information on transactions:

• Items, quantities, values

• Your order and the person ordering, made up of:

• Conversation with you when the order was placed.

• Telephone or email contact with you.

• Order queries and questions.

• Progression of order queries.

• Resolution of order queries.

• Correspondence in relation to orders placed.

Your data and other organisations

Data we hold for each customer and their orders also enables us to enquire on your behalf when the goods ordered may have been lost in transit by the delivery company, incorrectly picked in our warehouses or arrive damaged. Where goods are lost or arrive damaged, the data we hold will be passed to the delivery services used. Typically means the delivery full name, delivery company name (where applicable), delivery address and items ordered, essential to complete investigations for errors to be rectified.

We will also disclose your data for legal reasons to collection agencies and/or legal representatives if payment is outstanding on orders for goods purchased, which under our Terms and Conditions, still remain the property of GloveBrand Ltd and their integrated divisions. Your data will also be disclosed to legal authorities if required to do so by Law.

Why we process your data

We will only collect and use your data -described above “What we collect and why” and “Your data and other organisations, in accordance with data protection laws. Our grounds for processing your personal information, as follows:

 Where necessary we will only collect and process your data if you have consented for us to do so in business operation or buying goods for sole use. example, when you open an account for ordering purposes use of data to provide the services and goods as mentioned in “What we collect and why”. Company marketing correspondence email to you will only be made with your consent. We will never assume you want to receive emails of which an order is not associated. Our websites will ask you for specific permission to receive marketing emails. Also our staff will ask you via the telephone if you would like to receive marketing emails and a record of consent is kept alongside customer data.

Process of details may be used, some of your details/ Data where we have sensible and legit business reasons to do so. Under European privacy laws there is a concept of "legitimate interests" as a justification for processing your data. Our legitimate interests for processing your data are:

Contact potential customers by email about our products and services that will not infringe their fundamental rights and freedoms.

 Enable you to access and use our websites for ordering goods at www.glovebrand.co.uk;

Fulfil orders placed either online or by email and telephone contact with our sales office.

 Right and choices

You have the following data rights under GDPR legislation which will apply from May 25th 2018:

Request the data we hold on you at any time, whereupon we can supply you the data in an easily accessible format and easy to read, within a 28 day.

Request your data to be deleted at any time which will be replied to within a 28 day. Request for deletion of data must be made in writing along with an explanation as to why your requested.

Complain to the ICO if you think we have used your data beyond the lawful basis of operation. For ICO contact information please visit https://ico.org.uk/

Be informed of any changes we make to the data we hold on you.

Rectify any data we hold on you.

Restrict processing of personal data we hold. Meaning you have the right to request that we don’t use all or part of your data at your request, if a request is made, we aim to respond in 28 days.

In some circumstances, you can request a restriction of certain data and we cannot use this for processing orders; However, we can still store your data. Any request can be made in writing. All requests are kept for regulation and reference. In the case of legitimately lifting any data restriction, we will notify you prior to a restriction being lifted.

If you want to use your data to share with someone else or another company. You also have the right to use our data for your own purposes. This is data portability. When asked we will supply that data to you in an easily readable format for use and within the space of 28 days. This data is supplied free of charge.

Object about the data we hold and how it is used.

Refuse to be subject to automated decision-making including profiling.

We have the right to refuse or charge for requests that are manifestly unfounded or excessive. Upon refusal we will explain fully to you why the decision was made. If this does occur, you have the right to complain to the supervisory authority (ICO - https://ico.org.uk/) and to a judicial remedy which will be dealt with in the period of one month 28 days.

 

How long we hold data.

We store and use data while your account is live and it will remain live and be stored indefinitely, including archiving, unless you request it to be deleted permanently as long as there is a current and regular transaction history associated with you and GloveBrand Ltd and its integrated divisions.

Your data will be archived at the end of each financial year (by 31st March) and on the seventh year of non-trading your data will be deleted permanently. Seven years is the amount of time we as a company have to keep financial transaction records (invoices) for HMRC retention purposes.

Data Breach and response time

Any data breach will be dealt with immediately and if a breach occurs you will be notified at the time of the breach. If the breach will result in a risk to your rights and freedoms, the breach will be instantly reported to the ICO.

Contact us

If you wish to contact us regarding any Privacy Policy concerns or issues, then call 0208 374 7752 or email glovebrand@outlook.com